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You're right! You're right! You're right!Marketing Guru Seth Godin writes one of my favorite blogs right now. Today his post You're Right provides a useful Customer Service 101 reminder that all libraries should heed. We know this, but we forget: they are right. Always. That doesn't mean that their expectations matched yours or your library's, but in the context of their own expectations they are right. They are always right. Last updated: April 22, 2008 - 11:11am by christine
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