What do we want from an OPAC?

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There’s an article in today’s Chronicle of Higher Education online that talks about how academic libraries are struggling to get OPACs supply what their users need.  If Google can do it …  

(But, Google doesn’t struggle with a complex “integrated” system and perennial budget cuts!)

In any case, it’s an interesting read: 

http://chronicle.com/article/After-Losing-Users-in/48588/?sid=wc&utm_source=wc&utm_medium=en